Shipping policy

Shipping Policy

Thank you for shopping with The Yard Collective. We work to get every order to you as safely and efficiently as possible.

Order Processing
Orders require processing before shipment. Processing time may vary by product, and personalized or custom items may require additional time because they are made specifically for you.

Shipping Rates & Delivery Estimates
Available shipping options and rates are displayed at checkout based on your order and delivery address. Delivery estimates are provided as a guide and are not guaranteed.

Once an order has been handed to the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

Tracking
When tracking information is available, it will be sent to the email address provided with your order. Please allow time for tracking information to update after your shipping confirmation is issued.

Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as quickly as possible if you notice an error. We cannot guarantee that an address can be changed once an order has entered processing or shipped.

Multiple Shipments
Items in the same order may occasionally arrive in separate packages or at different times. You will not be charged additional shipping because we choose to divide an order into multiple shipments.

Lost, Damaged, or Missing Packages
If your order arrives damaged, is incorrect, or appears to be missing, contact us through our Contact page with your order number and relevant details. We will review the situation and assist with next steps.

The Yard Collective is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout, but we will do our best to help you investigate delivery concerns.

Questions
If you have questions about shipping or an existing order, please contact us through our Contact page and include your order number when available.