Refund policy

30-Day Return & Refund Policy

We want you to love what you ordered from The Yard Collective. Eligible items may be returned within 30 days of delivery.

To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition in which you received it. Items should include any original tags or packaging, when applicable. Proof of purchase may be required.

Personalized and Custom Items
Because personalized and custom-made products are created specifically for you, these items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders
Please contact us as soon as possible if your item arrives damaged, defective, or if you receive the wrong item. We will review the issue and work to make it right.

Return Shipping
Customers are responsible for return shipping costs for standard returns. If the return is due to an error by The Yard Collective or an item arrives damaged or defective, we will work with you regarding return or replacement shipping.

Items sent back without first requesting a return may not be accepted.

Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

Exchanges
The fastest way to receive a different size or item is to return the eligible item and place a new order once the return is approved.

Items That Cannot Be Returned

Personalized or custom-made products, gift cards, items marked final sale, and items that have been worn, washed, altered, or damaged after delivery are not eligible for return.

If you have questions about a return, please contact us through our Contact page before sending your item back.